11 Easy Fixes for Capital One App Not Working (updated)

That is exactly how to fix the Capital One app not working on any device, whether Android or iOS. With all the practical ways and how you can troubleshoot it, let’s get started with the ultimate BLOG POST.

Many users rely on the Capital One mobile app to conveniently manage their finances on the go. If you’re encountering problems with the app, don’t worry! This guide will outline common issues and troubleshooting tips to get you back on track.

How I Fixed It Instantly

Now, in the simplest terms, when you find the Capital One app not working, you should go to the Capital One website status page or visit downdetector.com to check if the app is down or if the servers are not working at that moment. After doing that, if you find out it’s working, then simply clear the cache, log out of your account from the app, and re-login. After all, fixing any app not working highly depends on the app’s server, your device, and your internet, so make sure all three things are aligned, and you’re good to go.

Resolving Capital One App Issues on My Device

As someone who relies on the Capital One app for managing my finances, I’ve encountered situations where the app wasn’t functioning correctly. However, through trial and error, I’ve learned several effective troubleshooting methods to get the app up and running again.

Fix 1: Check Whether The App Is Down Or Not

Initially, you should check on Down Detector or on the official website about any outages that the app might be facing. You might be thinking, “What does that mean?” Basically, when the back end of the app is down—think of the app as a motorcycle without fuel—it won’t run.

screenshot of capital one app facing downtime

Similarly, if the app server is not working, you won’t be able to log in, send or receive money, or even view your transaction history. So, whenever the Capital One app stops working, chances are the app server is down. Wait for it to be resolved automatically; you don’t have to do anything about it.

Fix 2: Clear The Cache And Restart Your Device Twice

clear cache data icon

Here is something very cool that makes it even easier for anyone to do this. Simply open your mobile phone settings and go to the apps section, where all the installed apps are listed. Now find and select the Capital One app from the list, and then clear the app’s cache from the storage in the app info menu.


After completing this task, simply remove all the apps from the background process and restart your device twice to make it easier.

Fix 3: Ensuring a Stable Internet Connection

Capital One requires a stable internet connection because when you click on anything, like the history of sent and received money, it needs a constant internet speed to load the details. In most banking apps, having a stable connection is pretty normal; otherwise, the app logs us out automatically.

check your internet connection gif

According to a report by Ookla, the average mobile download speed in the United States was 49.28 Mbps in 2022 (source: https://www.speedtest.net/global-index/united-states#mobile), which is generally sufficient for most mobile apps. However, a weak or unstable connection can certainly impact the app’s performance.

Fix 4: Keeping the App Updated

update the app asap

Outdated apps can sometimes lead to functionality issues, so I make sure to keep the Capital One app updated to the latest version. I regularly check the App Store (for my iPhone) or Google Play (for Android devices) and search for “Capital One Mobile.” If an update is available, I promptly install it to ensure I’m running the most recent and optimized version of the app.

Fix 5: Verifying Login Credentials

screenshot of login into the capital one app page

In some cases, simple login mistakes can prevent access to the Capital One app. I always double-check my username and password for any typos and ensure I’m using the correct login credentials associated with my Capital One account.

Fix 6: Enabling Notifications

screenshot of allow notifications from the settings

Capital One utilizes Mobile App Verification for added security, and I’ve learned that enabling notifications for the app in my device’s settings can help resolve any verification issues. This allows the app to send me important alerts and updates, ensuring a smooth experience.

Fix 7: Update Your Software and Browser

open browser gif

Keeping software up-to-date is crucial for resolving compatibility issues and bugs. I made sure my iPhone’s iOS was updated to the latest version available. I also checked that my default browsers, Safari and Chrome, were running their latest versions. Unfortunately, this basic step alone didn’t solve the issue for me.

Fix 8: Try Private Browsing Mode

Some website issues can be caused by cached data or browser extensions interfering with the page loading process. I tried using the private browsing mode (incognito mode) in both Safari and Chrome to bypass any cached data or extensions, but I still encountered the blank screen after entering my login credentials.

Fix 9: Clear Cookies and Cache

clear cache blog graphic image where clear hidden cache highlighted

Clearing a browser’s cache, cookies, and history is a common troubleshooting step for website issues. I followed this suggestion and cleared these data multiple times in both Safari and Chrome. However, this didn’t resolve the problem for me, even after trying it repeatedly.

Fix 10: Switch Devices or Browsers

Since the issue persisted on my iPhone, I decided to try logging in to the Capital One website from a different device. Interestingly, the site worked perfectly fine when I accessed it from my Android phone. This led me to believe that the problem might be specific to iPhones or certain iOS versions, rather than a universal issue with the Capital One website.

Fix 11: Use the Mobile App


Many banks and financial institutions offer dedicated mobile apps as an alternative to their websites. I downloaded the Capital One mobile app from the App Store, and it worked flawlessly on my iPhone. If you have enough storage space on your phone, using the mobile app can be a reliable workaround until the website issue is resolved.

Fix 12: Contact Capital One Support

When self-troubleshooting steps failed, I reached out to Capital One’s support team through their online chat. The representative initially suggested clearing cookies and cache again, but when I mentioned I had already tried that, they advised using the mobile app or mailing a check for any necessary payments until the website issue was resolved.

Check for Ongoing Issues To get a better understanding of the situation, I called Capital One’s customer service hotline. The representative informed me that they were already aware of the issue affecting some iPhone users and that their technical team was actively working on a fix. They recommended checking back in a few hours or using the mobile app in the meantime.

Fix 13: Consider Device Compatibility

Some users in online forums suggested that the issue might be related to using older iPhone models or outdated iOS versions that are no longer fully compatible with Capital One’s updated website. I currently have an iPhone 7, which, while not the latest model, should still be supported by most websites and services.

Additional Troubleshooting Resources

If I’ve tried these troubleshooting steps and the Capital One app continues to malfunction, I turn to Capital One’s website for additional resources. Their website offers information on browser compatibility, outage status (in case the app is experiencing a widespread issue), and further troubleshooting tips.


  • Restart your device as a simple troubleshooting step.
  • Check if the Capital One app is updated.
  • Update your device’s operating system to the latest version.
  • Clear the app’s cache and data from device settings.
  • Uninstall the app and reinstall it from the app store.
  • Check if your internet connection is stable and working.
  • Disable VPN or proxy if you’re using one.
  • Sign out of the app and sign back in.
  • Try using the Capital One mobile website in a browser.
  • Check if the issue persists in a different Wi-Fi network.
  • Check if the issue occurs on a different device.
  • Contact Capital One customer support for further assistance.
  • Check Capital One’s social media channels for any known issues.
  • Wait for a few hours and try again later.
  • Consider using the Capital One desktop website as an alternative.

That is exactly the best troubleshooting guide with tips and tricks to fix the Capital One app when it’s not working, presented in a step-by-step method. If any of these solutions work for you, please share your experience in the comment section; it will be helpful to other users. I hope you find this information useful for resolving Capital One app issues when you are unable to perform any tasks in the app. Have a nice day.

Kunal Kashyap, the tech guru behind FixItKunal.com, simplifies complex tech issues with clear and user-friendly guides. With expertise in Android, iOS, and more, his tutorials empower users to tackle tech problems confidently. Kunal's engaging style makes technology accessible to both beginners and experts. Beyond tech, he explores psychology and keeps up with tech and business trends awarded by the Government and Namita Thapar.

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