Google Wallet Not Working: Fix Common Issues

Google Wallet is a digital wallet for storing cards and making payments. If you’re facing issues, this guide can help. Here, I’ve outlined all the ways to fix Google Wallet issues when it stops working on your device, complete with screenshots for better understanding.

How I Fixed This

As a seasoned Google Wallet user, I’ve encountered various issues that required me to delve into advanced troubleshooting. From declined transactions due to insufficient funds to app glitches caused by outdated software, I’ve learned to tackle these challenges through a systematic approach.

screenshot of using the google wallets to make the payment using master card
My top fixes include verifying device integrity by checking SafetyNet attestation, performing app-specific troubleshooting like clearing cache and data, reconfiguring Google Play Services, forcing updates for the Google Wallet app, resolving account-related problems by verifying information and contacting support, applying advanced networking fixes such as resetting network settings or using a VPN, addressing device-related issues like enabling NFC, uninstalling and reinstalling the app, and finally, force-stopping the app and allowing background data usage.

screenshot of google wallet app storage info clear cache and clear all data

I recall specific instances where these fixes have saved the day, such as when my Pixel 6 Pro running Android 14 Beta 2 failed the SafetyNet attestation, or when clearing the cache and data of Google Play Services resolved issues on my Pixel 7. By systematically working through these fixes, I’ve been able to overcome most Google Wallet challenges and ensure a smooth payment experience.

How to Fix the Google Wallet Not Working

In my experience, when Google Wallet stops working on an Android device running a beta version like Android 14 Beta 2, the usual troubleshooting steps may not always do the trick. That’s when I dive deeper and employ some advanced methods to tackle the issue head-on. Here’s my in-depth guide to getting Google Wallet back up and running:

Fix 1: Payment Issues

One of the most frustrating problems I’ve faced with Google Wallet is declined transactions. I remember trying to pay for groceries with my Pixel 6 at around 30% battery, only to have the transaction fail. After a moment of panic, I realized that I had insufficient funds in my linked account. Lesson learned: always ensure you have enough money before making a purchase.

screenshot of using the google wallets to make the payment using master card

Slow or failed payments can also be a headache. In my experience, these issues are often caused by network problems or temporary service disruptions. I’ve found that switching to a stronger Wi-Fi connection or mobile data can often resolve the issue.

Fix 2: Check Device Integrity

First things first, I make sure my device meets Google’s integrity checks. I head over to the Google Play Store, enable developer settings by tapping “Check for update” 7 times in the settings, and check my device’s integrity labels. If my device doesn’t pass the integrity test, it could be the reason why Google Wallet isn’t functioning properly.

cropped screenshot of google wallet pending downloading

I remember when I was running Android 14 Beta 2 on my Pixel 6 Pro, and Google Wallet suddenly stopped working. When I checked the device integrity, it turned out that my device had failed the SafetyNet attestation. Resolving that issue was the key to getting Google Wallet back on track.

Fix 3: App-Specific Troubleshooting

If the basic steps don’t work, I move on to app-specific troubleshooting. Force stopping and restarting the app can often resolve temporary glitches. If that doesn’t help, I clear the app cache and data. This can be done by going to Settings > Apps > Google Wallet > Storage > Clear cache/data.

screenshot of app info for the google wallet app
screenshot of google wallet app storage info clear cache and clear all data

In rare cases where the issues persist, I resort to reinstalling the app altogether. I remember having to do this once when my Google Wallet app kept freezing on my Pixel 5. After the reinstall, the app worked perfectly.

Fix 4: Reconfigure Google Play Services

Next, I focus on Google Play Services. I go to Settings > Apps > See All Apps > Google Play Services > App Details and check if there’s an update available. If there is, I update Google Play Services to the latest version.

google play services searched on the playstore
screenshot of carrier services of play store

If updating doesn’t help, I take it a step further and clear the cache and data of Google Play Services. This essentially resets Play Services, which can sometimes resolve compatibility issues. After clearing the data, I reboot my device and re-enable Google Wallet.

I had a case where Google Wallet stopped working on my Pixel 7 running Android 14 Beta 2. Clearing the cache and data of Google Play Services did the trick, and Google Wallet started functioning normally again.

Fix 5: Force Update Google Wallet

If the issue persists, I try forcing an update of the Google Wallet app itself. I join or leave the beta program for Google Wallet on the Play Store, which triggers an update that might resolve compatibility issues.

screenshot of force stopping the google wallet app

In cases where the Play Store update doesn’t work, I resort to manually installing the latest version of the Google Wallet APK from a trusted APK Downloading site like APKMirror. This method has helped me resolve stubborn issues that wouldn’t go away with the usual update process.

For account-related issues, I start by verifying my account information. Double-checking my payment details and address has saved me from many failed transactions.

screenshot of completed payment for the mastercard
screenshot of mastercard from google wallet app

If I’m experiencing issues with payment limits, I check my Google Wallet settings to see if I’ve reached a spending threshold. Adjusting these limits or contacting my bank can often resolve the problem.

screenshot of contact and help guides for the google wallet

For more complex account issues, I reach out to Google Wallet support. I once had an issue where my account was locked due to suspicious activity. A quick chat with support helped me resolve the problem and regain access to my account.

Fix 7: Advanced Networking Fixes

Sometimes, the problem lies in the network settings. I switch between mobile data and Wi-Fi to see if the issue is network-related. If that doesn’t help, I go to Settings > System > Reset > Reset Wi-Fi, Mobile & Bluetooth to reset the network settings altogether.

When reset network settings searched on the mobile settings

Another trick that has worked for me is temporarily using a VPN. This helps determine if the issue is region-specific, as Google Wallet may sometimes have regional glitches on beta software.

I recall an instance where Google Wallet wasn’t working on my Pixel 6 running Android 14 Beta 2 while I was traveling abroad. Using a VPN to connect to my home country resolved the issue, confirming that it was a regional bug.

Sometimes, the problem lies with the device itself. A simple restart of your phone or tablet can often fix minor issues. I also make sure that my device’s software is up-to-date, as new updates often include bug fixes.

screenshot of using the google wallets to make the payment using master card

If you’re using Google Wallet for NFC payments, ensure that NFC is enabled on your device. I once spent a frustrating few minutes trying to pay with my phone, only to realize I had accidentally turned off NFC.

Fix 9: Uninstall and Reinstall the App

Now, this is the easiest and yet most effective way to fix the Google Wallet app. Simply uninstall the app from your device, either by going into the settings or using a direct shortcut by holding down the app icon. After uninstalling the app, restart your device. If possible, clear the cached data, if any, using a clearing app. This will remove all the temporary files that might be causing errors when running the app on your smartphone.

screenshot of google wallet overlay text reinstall it

Afterward, go back to the Play Store or any third-party safe app downloading website, download the latest version of Google Wallet, and install it on your device.

Now, complete the entire setup procedure. That’s it! This is one of the proven, tried, and tested methods used by many people, as mentioned in comments and forum websites.

Fix 10: Force Stop, Allow Background Data Usage

Now, when nothing works for you, simply try force-stopping the Google Wallet app by going into Settings, then Apps, and selecting Google Wallet from the app list. You will find the “Force stop” option in the bottom bar, as shown in the screenshots attached below.

screenshot of application data usage for google wallet
screenshot of battery usage settings for the google wallet
screenshot of google wallet app opened

Another thing you can do is allow background data usage for the Wallet app. Often, this setting is not enabled by default, so make sure to enable it on your device. This setting can help ensure that the app functions correctly even when it’s running in the background.

Common Issues for Google Wallet: My Experience

As an experienced Google Wallet user, I’ve come across several issues that go beyond the usual suspects like incorrect account details or expired cards. Some advanced reasons for Google Wallet not working include:

  • SafetyNet attestation failures due to rooting or custom ROMs
  • Improperly configured Magisk Hide
  • Compatibility issues with outdated Google Play Services
  • Conflicts with other payment apps
  • Regional restrictions
  • Server-side outages
  • Unsupported or rooted devices
  • Beta operating systems
  • NFC hardware problems
  • Exceeded synchronized spending limits
  • Interfering VPN or network settings
  • Corrupted cached data
  • Incomplete account verification
  • Conflicting Google accounts
  • Unsupported payment methods

These are just a few of the more complex causes that can disrupt your Google Wallet experience.

Potential Causes and Solutions for GWallet

In my experience, card-related issues are often caused by expired or blocked cards. Updating my card information or contacting my bank has helped me resolve these problems.

Network connectivity problems can also be a culprit. Switching to a stronger Wi-Fi connection or mobile data can often fix the issue.

If you’re using Google Wallet for NFC payments, ensure that your device’s NFC antenna is working correctly. A damaged antenna can interfere with transactions.

Occasionally, Google Wallet itself may experience service outages. Checking Google’s support channels for any reported disruptions can help you determine if the problem is on their end.

Prevention Tips

  • To avoid future Google Wallet issues, I follow a few simple prevention tips. First, I always keep the app updated to ensure I have the latest bug fixes and features.
  • I also regularly review my card information to ensure everything is accurate and up-to-date. This helps me avoid failed transactions due to expired or incorrect card details.
  • Enabling strong device security, such as a password or biometric lock, helps protect my Google Wallet account from unauthorized access.
  • Finally, I create backups of my payment information for safekeeping. This way, if anything happens to my device or account, I can easily restore my data.
  • By following these troubleshooting steps and prevention tips, I’ve been able to resolve most of my Google Wallet issues quickly and easily.

Conclusion

That’s it for the blog post today. Today, I’ve shared all the ways to fix the Google Wallet app not working. Often, it’s more about how you use it on a daily basis. However, I’ve shown you the entire procedure with a total of 9 ways to fix it. I hope you find it useful. If you have any doubts regarding it, feel free to let me know in the comments section or simply contact us from here. Moreover, I’ve included all the screenshots and images that will guide you even better than the text. Have a nice day!

Kunal
Kunalhttps://fixing-mostly.com/author/kunal-kashyap/
Kunal Kashyap, the tech guru behind FixItKunal.com, simplifies complex tech issues with clear and user-friendly guides. With expertise in Android, iOS, and more, his tutorials empower users to tackle tech problems confidently. Kunal's engaging style makes technology accessible to both beginners and experts. Beyond tech, he explores psychology and keeps up with tech and business trends awarded by the Government and Namita Thapar.

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