How to FIX ITVX app not working, Try this!(fixed)

Users may encounter occasional issues with the itvx app, a popular streaming service known for its extensive content library of TV shows, movies, and documentaries. Some of these problems include functionality disruptions and improper performance.

So, this is the New ULTIMATE Fixing Tutorial from, guiding you on how to fix the itvx app not working, glitching closing, or related issues.

server errors on itvx app

Quick Summary

  • The itvx app may not be working due to a variety of reasons, such as internet connectivity issues, outdated app versions, device compatibility issues, server problems, or account issues.
  • To troubleshoot the issue, users can try restarting their device, clearing the app cache and data, reinstalling the app, or contacting itvx customer support.
  • Additional tips that may help resolve the issue include checking for internet connectivity, ensuring that the app is up to date, and verifying that the device is compatible with the app.

ITVX App Fixes If Not Working

Fix 1: Try Different Devices and Browsers

If you’re using a computer, try accessing ITVX on a different web browser (e.g., if you were using Chrome, try Firefox or Safari). Additionally, you can attempt to access ITVX from a different device (e.g., smartphone or tablet) to see if the issue persists.

While going through some of the Reddit threads that I participate in, I’ve noticed that a few people mention the ITVX app working on Google Chrome but not on the Safari browser. It could be the case, so you may want to consider trying a different browser.

Fix 2: Wait and Try Again

Sometimes, the issue might be on ITV’s end, and it could be a temporary problem. If none of the above steps work, wait for a while and then try accessing ITVX again later.

server errors on itvx app

Now, there’s also the possibility that there’s an outage issue with ITV. Their server might be down, or they could be facing a technical glitch from their server sites. In such cases, there might not be much you can do.

when i searched of itvx down on google screencapture

The best course of action is to wait for a few hours or minutes, as they should be able to fix it, just as mentioned in the previous article

Fix 3: Clear the app cache and cookies

Clearing the app cache and data can remove corrupted files that may prevent the app from working properly.

When it comes to my ITVX app troubles, I’ve found that clearing my cache and cookies is a crucial step:

  • My App Cache: Just like web browsers, mobile apps save cache data that can get outdated and create issues. Clearing my app’s cache helps me refresh the data, potentially resolving problems like slow performance or crashes.
  • Login and App State: Managing my login and app-specific data by clearing cookies in mobile apps is a handy solution when I can’t log in or encounter errors. To do this, I go to my device’s settings or app management, find ITVX, and clear its cache and data. It’s important to note that this may log me out, but it’s a standard troubleshooting method to ensure the app functions smoothly.

Fix 4: Reinstall the app

screenshot of youtube commets on a video itvx not working

If the above steps do not resolve the issue, users can try uninstalling and reinstalling the itvx app.

Fix 5: Contact itvx customer support

If users are still having problems with the itvx app, they can contact itvx customer support for assistance.

screenshot of itvx app contact

Contact itvx customer support

  • Online form: Fill out the form on the itvx website.
  • Phone: Call 0330 678 1945. Open 9am-10pm, 7 days a week.
  • Social media: Send a message on Twitter or Facebook.
  • Live chat: Chat with a representative online. Open 9am-10pm, 7 days a week.

These are the things that you must Have ready before contacting support team:

  • Your name
  • Your email address
  • Your itvx account number (if applicable)
  • Details of the problem

Fix 6: Restart the device

Restarting the device can often fix minor problems with the itvx app.

Restarting can be very helpful in cases where you cannot uninstall the app or clear the cache data, so you have to restart three times.

Initially, when you restart for the first time, it will simply close all background running apps and services temporarily. The second restart is intended to clear the cache of your device, removing some unnecessary files.

power menu to restart, power off or emergency call

During the last restart, it completely refreshes all the applications installed on your device, including the ITVX app, which should help resolve any issues of it not working

Possible causes of the itvx app not working

itvx is not playing properly
  • Internet connectivity issues: The itvx app requires an internet connection to work properly. If the user’s device is not connected to the internet, the app will not be able to load content.
  • Outdated app version: If the user is using an outdated version of the itvx app, they may experience problems. It is important to keep the app up to date to ensure that it is working properly.
  • Device compatibility issues: The itvx app is not compatible with all devices. Users should check the itvx website to ensure that their device is compatible with the app.
  • Server problems: Sometimes, problems with the itvx servers may prevent the app from working properly. If this is the case, users will need to wait for the servers to be fixed.
  • Account issues: If there is a problem with the user’s itvx account, they may not be able to use the app. Users should contact itvx customer support if they are having problems with their account.

Additional tips

  • Check for internet connectivity: Users should ensure that their device is connected to the internet. They can try opening a web browser to see if they can access websites.
  • Ensure that the app is up to date: Users should check the app store to see if there is an update available for the itvx app.
  • Verify that the device is compatible with the app: Users should check the itvx website to ensure that their device is compatible with the app.


The itvx app is a great way to watch TV shows, movies, and documentaries. However, users may sometimes encounter problems with the app. By following the troubleshooting steps above, users can often fix problems with the itvx app. If users are still having problems, they can contact itvx customer support.

So that’s it all for today’s blog post from FixingMostly’s Tutorial. I hope you guys enjoyed it! If you have any queries or doubts, please feel free to contact us or mention them in the comments.

Kunal Kashyap, the tech guru behind, simplifies complex tech issues with clear and user-friendly guides. With expertise in Android, iOS, and more, his tutorials empower users to tackle tech problems confidently. Kunal's engaging style makes technology accessible to both beginners and experts. Beyond tech, he explores psychology and keeps up with tech and business trends awarded by the Government and Namita Thapar.

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